TERMS & CONDITIONS

Welcome to Ernser Store! By accessing and using our website, services, or making a purchase, you agree to the following Terms & Conditions. Please take the time to read them carefully. These terms apply to all visitors, customers, and users of ernser.store.

1. General Terms

By shopping at Ernser Store, you agree to:

  • Be at least 18 years old or have the consent of a parent or legal guardian to use our services.
  • Provide accurate and up-to-date personal information for purchases, such as your shipping address, phone number, and payment details.
  • Comply with all applicable laws and regulations regarding your use of our website.

We reserve the right to modify, suspend, or discontinue any part of our website at any time without prior notice. Continued use of the website after such changes constitutes your acceptance of the updated terms.

2. Product Availability and Pricing

We strive to ensure that product descriptions, prices, and availability on our site are accurate. However, we cannot guarantee the complete accuracy of this information at all times. If there are discrepancies, we will correct them as soon as possible.

  • Pricing: All prices listed on ernser.store are in U.S. dollars (USD) and may be subject to change without prior notice. Sales tax may be added based on your location.
  • Stock Availability: We make every effort to keep stock levels accurate. However, there may be rare instances when items sell out before we can update the inventory online. If a product you ordered is out of stock, we will notify you and provide a refund.

3. Payment Methods

At Ernser Store, we offer the following secure payment options:

  • PayPal
  • Payoneer

All payments must be made in full before your order is processed. By using our payment gateways, you agree to their respective terms of service. We do not store or process your payment information directly, ensuring a secure transaction process.

4. Shipping & Delivery

We offer a flat shipping fee of $6.99 per order, regardless of the number of items purchased. The estimated delivery time includes two parts:

  • Order Processing Time: 1-3 business days.
  • Shipping Time: 3-15 business days, depending on your location.

Please note that shipping times are estimates and may vary due to external factors beyond our control, such as customs delays or carrier issues. If there are significant delays, we will inform you via the contact information provided.

For more information on our shipping policies, please refer to our Shipping & Delivery page.

5. Returns & Refunds

We want you to be satisfied with your purchase. If you are not happy with your item, you may request a return or refund under the following conditions:

  • Eligibility: Items must be returned within 30 days of receipt, in their original condition, unused, and with all tags attached.
  • Return Shipping: The customer is responsible for return shipping costs unless the product received is damaged or incorrect.
  • Refund Process: Once we receive and inspect the returned item, we will notify you and process the refund. Refunds will be issued to the original payment method (PayPal or Payoneer) within 7-10 business days.

For further details, please visit our Returns & Refunds page.

6. Intellectual Property

All content on ernser.store, including but not limited to text, graphics, logos, images, product descriptions, and designs, is the exclusive property of Ernser Store or its content providers and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from our website without our express written consent.

7. Limitation of Liability

Ernser Store and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of our website or services. This includes, but is not limited to, damages for errors, inaccuracies, interruptions, or delays in services.

By using our website, you agree that the total liability of Ernser Store for any claims arising from your purchase or use of the website will not exceed the amount you paid for the product in question.

8. Privacy Policy

Your privacy is important to us. All personal information provided to Ernser Store will be handled in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using our website, you agree to the terms outlined in the Privacy Policy.

9. Governing Law

These Terms & Conditions, and any separate agreements whereby we provide you with services, shall be governed by and construed in accordance with the laws of the State of Colorado, United States, without regard to conflict of law principles. Any disputes arising from or related to these terms will be subject to the exclusive jurisdiction of the courts in Colorado.

10. Termination of Service

We reserve the right to terminate or suspend your account and access to our services at our sole discretion, without notice, if you violate any part of these Terms & Conditions or if we suspect any fraudulent or abusive activity.

11. Contact Information

If you have any questions regarding these Terms & Conditions, or if you need to get in touch with us for any reason, please use the following contact details:

  • E-mail: [email protected]
  • Phone: +1 326-732-1459
  • Address: 3334 S Sherman St, Englewood, CO 80113, US
  • Working Hours: 8AM – 5PM (EST)(Monday-Friday, Closed on Saturday and Sunday)

We are here to help and will respond to your inquiries as soon as possible during our working hours.

Thank you for shopping with Ernser Store! By using our services, you agree to these Terms & Conditions. We encourage you to review these terms regularly, as they may be updated from time to time.