RETURNS & REFUNDS
At Ernser Store, your satisfaction is our top priority. We understand that sometimes, things don’t go as expected, and you may need to return or exchange an item. Our Returns & Refunds policy is designed to make this process simple and straightforward for you.
Return Eligibility
To ensure that our products meet your expectations, we accept returns under the following conditions:
- Items must be returned within 30 days of the delivery date.
- Items must be unused, unworn, and unwashed with all original tags and packaging intact.
- We do not accept returns for final sale items, intimate apparel, or items damaged due to customer handling.
If your item meets these conditions, we are happy to process a return for a refund or store credit.
Return Process
To initiate a return, follow these simple steps:
- Contact Us: Reach out to our customer service team at [email protected] or call +1 267-848-1236 with your order number and the reason for the return.
- Approval: Once we approve your return request, you will receive instructions on how and where to send your item. Please note that customers are responsible for return shipping costs unless the item was damaged or incorrect upon receipt.
- Ship Your Item: After you receive the return instructions, send the item back to the address provided. Make sure to use a trackable shipping service to ensure safe delivery.
Return Address:
Ernser Store
3334 S Sherman St, Englewood, CO 80113, US
Refund Process
Once we receive and inspect the returned item, we will notify you via email. If the return is approved, the refund will be processed through your original payment method.
- Processing Time: Please allow 30 business days for the refund to appear in your account after we process it.
- If you paid via PayPal or Payoneer, the refund will be issued directly to your PayPal or Payoneer account.
Return Shipping Fees
Customers are responsible for the cost of return shipping, which is non-refundable. We recommend using a trackable shipping service, as Ernser Store is not responsible for any lost or damaged packages during transit.
In the case of damaged or incorrect items, we will cover the return shipping fees. Please contact us immediately if you receive an incorrect or defective product, and we will rectify the situation as quickly as possible.
Exchanges
We currently do not offer direct exchanges. If you would like a different size or color, please return the original item for a refund and place a new order for the desired item. This ensures that you receive your preferred product in a timely manner.
Non-Refundable Items
Certain items cannot be returned or refunded due to their nature:
- Final Sale items
- Gift cards
- Intimate apparel (such as undergarments)
Please double-check these items before completing your purchase.
Damaged or Defective Items
If you receive an item that is damaged or defective, we apologize for the inconvenience and will work to resolve the issue promptly. Contact us at [email protected] or call +1 267-848-1236 within 48 hours of receiving your order, and provide us with photos of the damaged item. We will arrange a replacement or refund, including any shipping fees.
Contact Information
If you have any questions or concerns about our Returns & Refunds policy, don’t hesitate to reach out to our customer support team during our working hours. We are here to assist you with any issues or inquiries.
- E-mail: [email protected]
- Phone: +1 326-732-1459
- Business Address: 3334 S Sherman St, Englewood, CO 80113, US
- Working Hours: Monday to Friday, 8AM – 5PM (EST) (Closed on Saturdays and Sundays)
We appreciate your business and are committed to ensuring that your shopping experience at Ernser Store is nothing short of exceptional.