PRIVACY POLICY

At Ernser Store, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website, make a purchase, or interact with our services. By using ernser.store, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information from you when you visit our website, make a purchase, subscribe to our newsletter, or contact us. The types of information we may collect include:

  • Personal Identifiable Information (PII): This includes your name, shipping and billing address, phone number, and email address.
  • Payment Information: We use secure payment methods such as PayPal and Payoneer. When you make a purchase, payment details such as credit card information are handled securely through these platforms. Ernser Store does not store or process your payment information directly.
  • Order Information: This includes the products you purchase, delivery details, and tracking information.
  • Usage Data: We may collect data about how you navigate and interact with our website, including IP addresses, browser types, and cookies to enhance your shopping experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Processing Orders: To complete your purchase, including shipping and delivery.
  • Customer Support: To provide customer service and handle inquiries, returns, or refunds.
  • Communication: To send you important updates about your order, promotional offers (with your consent), or changes to our policies.
  • Improving Our Services: To optimize our website, analyze shopping patterns, and improve our product offerings.

We do not sell, trade, or rent your personal information to third parties. Your data is only shared with third-party services essential to complete your transactions (such as shipping companies and payment processors).

3. Payment Security

All transactions at Ernser Store are processed through secure, trusted gateways such as PayPal and Payoneer. These platforms ensure that your payment information is encrypted and handled securely. Ernser Store does not store any payment details such as credit card numbers or bank account information.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including complying with legal obligations, resolving disputes, and enforcing agreements. Your payment information is not stored on our servers after your transaction is completed.

5. Cookies and Tracking Technologies

We use cookies and other tracking technologies to personalize your browsing experience on ernser.store and to analyze how visitors interact with our site. Cookies help us remember items in your shopping cart, keep track of preferences, and understand how our marketing efforts are performing.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some features of our website may not function properly without the use of cookies.

6. Your Rights

You have the right to access, modify, or delete the personal information we have collected about you. If you wish to update your data or request the deletion of your account, please contact our support team:

  • E-mail: [email protected]
  • Phone: +1 326-732-1459
  • Business Address: 3334 S Sherman St, Englewood, CO 80113, US
  • Working Hours: Monday to Friday, 8AM – 5PM (EST) (Closed on Saturdays and Sundays)

7. Data Protection

We use secure server technology and SSL encryption to protect your personal data during transmission. We also limit access to your information to employees who need it to perform their job functions, ensuring it is safeguarded from unauthorized access.

8. Third-Party Services

We may share your information with trusted third-party services essential for processing your order, such as:

  • Shipping Providers: To ensure your purchases are delivered to the correct address.
  • Payment Processors: We work with PayPal and Payoneer to process your payments securely.
  • Analytics Providers: To analyze our website traffic and improve user experience.

These third parties only receive the minimum necessary information to perform their services and are contractually obligated to keep your data secure.

9. International Transfers

If you are accessing ernser.store from outside the United States, please be aware that your information may be transferred, stored, and processed in the U.S. By using our services, you consent to this transfer and the handling of your information in accordance with U.S. privacy laws.

10. Changes to Our Privacy Policy

Ernser Store reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and we will notify you via email or a notice on our website if the changes are significant. Your continued use of our services after these changes indicates your acceptance of the new terms.

11. Contact Us

If you have any questions, concerns, or requests regarding your personal data or this privacy policy, please contact us at:

  • E-mail: [email protected]
  • Phone: +1 267-848-1236
  • Business Address: 3334 S Sherman St, Englewood, CO 80113, US
  • Working Hours: Monday to Friday, 8AM – 5PM (Closed on Saturdays and Sundays)

We are committed to protecting your privacy and ensuring a safe shopping experience at Ernser Store. Thank you for trusting us with your personal information.