FAQs – Ernser Store

Welcome to the Ernser Store FAQ section! We’ve compiled answers to our most frequently asked questions to assist you with your shopping experience. If you have further queries, feel free to reach out to us at [email protected] or call us at +1 267-848-1236 during our working hours.

We accept PayPal and Payoneer as our primary payment methods. Both options are secure, and you can choose the one most convenient for you during checkout. Please note that we do not accept cash on delivery or direct bank transfers at this time.

We offer a flat shipping fee of $6.99 per order, regardless of the number of items purchased. This fee applies to all orders shipped within the United States.

Once you place your order, we will process it within 1-3 business days. During this time, we will confirm payment, prepare your items, and package them for shipment.

After your order has been processed, the estimated shipping time is:

  • Standard Shipping: 3-15 business days, depending on your location.

Please note that shipping times are estimates and may vary due to factors such as carrier delays, holidays, or weather conditions.

Yes, once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this number to track the progress of your delivery via the shipping carrier’s website.

If you need to cancel or make changes to your order, please contact us at [email protected] or call us at +1 267-848-1236 as soon as possible. We can modify or cancel orders before they are shipped. Once your order has been processed and dispatched, we cannot make any changes.

We accept returns on unworn, unwashed, and unused items within 30 days of delivery. Items must be in their original condition with all tags attached. To initiate a return, please contact us at [email protected]. For more details, visit our Returns & Refunds page.

Currently, we only ship within the United States. We do not offer international shipping at this time.

You can contact our customer support team via:

  • Email: [email protected]
  • Phone: +1 326-732-1459
    Our working hours are 8AM – 5PM (Monday-Friday). We are closed on Saturday and Sunday.

Yes, we take your security seriously. All transactions made on ernser.store are processed through secure gateways like PayPal and Payoneer, ensuring your payment information is encrypted and protected. We do not store any payment information on our servers.

If you didn’t find the answer you were looking for, don’t hesitate to contact us at [email protected] or call us at +1 326-732-1459. We’re here to help!

Thank you for shopping with Ernser Store!